Refund policy
RETURNS
Eligible items may be returned within 7 days of delivery.
To request a return, please contact Casa Maly with your order number. All returns must be approved before they are sent back. Items returned without approval or outside the approved return period may not be accepted.
Items must be unworn, unused, unwashed, and in perfect original condition. They must be free from stains, odors, makeup, deodorant, alterations, damage, or signs of wear. All original tags must remain attached, and the item must be returned in its original packaging. Proof of purchase is required.
All returned items will be inspected before a refund is approved. Casa Maly may reject a return that does not meet these conditions.
REFUNDS AND RETURN SHIPPING
Eligible full-price items purchased online will be refunded to the original payment method after they have been received, inspected, and approved.
Customers will be notified when the refund has been processed. The time required for the refund to appear will depend on the customer’s bank or financial institution.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Casa Maly is not responsible for returns lost or damaged on their way back to us.
If Casa Maly sent an incorrect item, please contact us as soon as possible. Once confirmed, Casa Maly will cover the return shipping cost.
FINAL SALE ITEMS
Items marked Sale or Final Sale, gift cards, and earrings are final sale and cannot be returned or exchanged.
Using a promotional discount code does not automatically make an item final sale unless this is clearly stated as part of the promotion.
EARRINGS AND DELICATE ITEMS
Some Casa Maly earrings are handcrafted from real, specially treated flowers and finished with 19-karat gold plating. Small differences in color, shape, size, or appearance are natural and make each piece unique. These differences are not considered defects.
Casa Maly’s knit and tricot garments are delicate and should be handled with care. Pulls, snags, stretching, or damage caused by jewelry, accessories, rough surfaces, improper care, storage, handling, or normal wear are not considered manufacturing defects.
Because many Casa Maly garments are handcrafted, slight variations in length, width, shape, fit, or finishing may occur from one piece to another. These minor variations are part of the handcrafted nature of the garment and are not considered defects.
RETURNS THAT DO NOT MEET OUR CONDITIONS
If a returned item does not meet the conditions above, Casa Maly will contact the customer and no refund will be issued.
The customer may request that the item be shipped back at their expense. Casa Maly will hold the item for 30 days from the date of notification to allow time to make return arrangements. After 30 days, Casa Maly will no longer be responsible for storing the item.